Read the book
Read the book
Essays on strategic customer success, retention, and running post-sale like a system — the thinking behind the book.
Calming the chaos post-sale is crucial for sustaining long-term customer loyalty. Identifying and addressing loyalty blockers, obstacles that hinder customer allegiance, ensures a
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In today’s competitive business landscape, the term “Customer Success” has become more than just a buzzword; it’s a fundamental approach that drives long-te
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In the dynamic realm of business, where customer preferences and market trends evolve at an accelerated pace, one thing remains constant: the irreplaceable role of trust. When it c
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In today’s rapidly evolving business landscape, customer success has become more than just a buzzword. A critical strategy can make or break a company’s reputation and
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With so many companies reducing staff levels this year, it is alarming that companies are making deep cuts to their customer-facing teams, like customer success. But under-investin
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It can be tough to talk about the work your Customer Success team does on behalf of the customer. Sometimes the work isn’t pretty as CS covers gaps that may extend across your comp
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This year, customer retention and growth will matter more than ever. At CXology, we are passionate about helping leaders and teams do their best with what they have and increase th
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I have spent time in the startup world as a leader and consultant. The reality is that many companies tap out before they get an opportunity to scale, and entrepreneurs well unders
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After becoming a customer for the first time in my career, I could see the chasm that exists between technology vendors and their customers. It is what motivated me to start my fir
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Companies spend a lot of time, energy and money on Sales. It would seem obvious they would deploy equivalent resources to customer retention strategies – right?As the magic 8-ball
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Companies love to boast about their “sales-driven culture.” What do they mean by “sales-driven culture?” Generally, it means focusing your company’s customer experience framework o
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Delivering great products is no longer sufficient to be an industry leader. Companies need a customer retention strategy that’sThoughtfulCustomer-centric, andConsistentAnd sure, yo
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