CXology courses were designed to enhance your customer experience right where it is. Our tested classes cover simple yet cutting-edge strategies, creating unforgettable customer interactions.
Unlock the key to building customer loyalty, driving business growth, and igniting a passion for excellence in customer-centricity.Get Certified
"I love CXology because it is infinitely practical and easily applied."
"I'm glad to have a methodology I can rely."
Director of Customer Success, Red Canary
Reinforce the purchase by continuing to differentiate.
Learn how to identify opportunities to engage externally and ensure a smooth handoff internally.
Build trust and confidence with the customer while creating momentum.
We share the CXology flow to kick-off which enables efficient preparation and equips you to have a tailored kick-off conversation.
Effective preparation for your customer's first use.
Learn the 6 motions every onboarding effort must complete to ensure a clear course is mapped for first value.
Ensure customers achieve a meaningful moment of value in weeks.
Learn what first value is, why is it important, and how to use it to predict future success.
Recognize performance and foster deep alignment.
An alternative to business reviews that your customers will want to participate in.
Increase the sophistication of product use.
Learn how to establish a series of goals that will accomplish the larger outcome or reason for your customer’s purchase.
Customers will do the right things at the right time through quality persuasion/guidance.
Learn a simple yet powerful way to communicate key customer insights which reinforce, celebrate and expand your reach within a business.
Drive towards the end goal of customer growth.
Learn how to manage customers through a renewal, better position upsells and celebrate with your customers.
Ensure your investment doesn’t go to waste by driving internal adoption of new playbooks.
When churn happens ensure you leave the door open while learning key areas for improvements.
Know exactly what to do when your champion leaves the organization.
CXology’s technique and script for gain valuable insights from your customers.
Learn to apply active listening techniques to moments of conflict.
Learn the fundamentals of assessing health, CXology best practices and walk away with a working health score.
Build robust processes to coordinate key features releases with timeliness and professionalism.