I have been on the customer-facing side of SaaS and technology for most of my career. It wasn’t until I became a customer of SaaS products that I realized great products aren’t enough. Yes, feature parity to the problems we are trying to solve is essential, but being successful is so much more than that.
Companies that were able to anticipate challenges, provide a vision and a path to help me achieve my goals, and were well coordinated behind the scenes were the companies that I looked forward to engaging with as a customer.
That’s why we created CXology – to help companies create and deploy right-sized plays for customer experience so companies see their innovative products and services get used successfully by their customers.
I am excited for you to experience CXology.