Companies use the CXology framework to create a post-sale customer experience that engages them in a continuous dialogue with their customers, focusing on areas with the greatest business impact.
CXology is Strategic Customer Success. CXology equips you to meet the needs of the individual with simple-to-learn and easily launched concepts.
In the post-sale world, growth comes from being relevant, and retention comes from solving real problems. Doing this at scale is the challenge, and where CXology can help.
Plays are the backbone of CXology. Get unlimited access to a growing library of plays for every key moment across the customer’s lifecycle with your company.
Skill building to improve your whole team’s approach to customer engagement. Topics include play adoption, health scoring, customer interviews, hiring & onboarding and much more!
Learn and share with a global community of professionals and leaders.
Resources run the gamut to further support you as a customer experience leader, from skill building for your entire team to the Churn Virus calculator to quantify the cost of customer churn. And much more!
"Since transitioning into my new leadership role, CXology has been instrumental to my ability to evaluate our Client Success processes ensuring the best possible client experience. Tim Conder is an incredible resources who truly understand the importance of designing a meaningful journey. If you haven't yet checked out CXology, I highly encourage you to!"
"CXology is a company whose purpose is to identify, highlight, and upskill best practices in the Client Experience space. Through direct consultation, documented process models, material resources, and industry thought-leadership, Tim is providing guidance and insights I have come to trust."
"Tim has created a unique product in the market that delivers practical guidance to improve customer experience, and ultimately bottom-line revenue."
"In the past, we've always treated QBRs or Realignment meetings as huge, game-changing milestones that we prep for for weeks. Oftentimes, our prep gets derailed by better conversation during the meeting anyway. The realignment meeting doesn't need to be heroic, it needs to be simple with a very clear path moving forward."
"I'm glad to have a methodology I can rely on to help me mature our CX functions one step at a time -- without feeling like I need to invent each wheel -- and a community of CX pros on the journey with me."
"CXology offers amazing frameworks for immediate implementation into your customer success team. These resources made our CS team feel empowered and helped keep our customers incredibly happy and reduce churn."